Tools and platforms for deploying, maintaining, supporting, and troubleshooting systems and networks across enterprise environments.
๐ค Identity and Access Management
- Active Directory - Managed users, computers, and permissions in municipal and enterprise environments.
๐ง Linux Distributions and Administration
- Ubuntu, Linux Mint, Debian - Used for coursework, my homelab personal daily driver OSs for a few years.
- Red Hat Enterprise Linux (RHEL), CentOS - Gained exposure during certificate training and college education.
๐จโ๐ป Windows OS and Server Platforms
- Windows 7, Windows 10, Windows 11 - Supported 1,200+ endpoints as a municipal IT specialist. Also used as daily driver OS for many years.
- Windows Server (2012-2022) - Administered AD, Group Policy, and DNS settings across server environments during my time with the City of Fort Smith. As well as earning certifications surrounding Windows deployment and security.
๐ Deployment and Imaging Tools
- Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS) - Built and deployed system images during my time with Medtronic and the City of Fort Smith. Earned a certification regarding MDT deployments.
- Group Policy Editor (GPO) - Automated security policies and software restrictions at the City of Fort Smith. Earned a certification regarding GPO.
- Sysprep - Prepped machines for cloning and imaging during my time with the City of Fort Smith..
๐งฐ Utility and Troubleshooting Tools
- Bulk Crap Uninstaller, TreeSize, PowerToys - Daily drivers for streamlined cleanup and maintenance.
- Sysinternals Suite, Process Explorer, Autoruns, Event Viewer - Diagnosed performance issues and rogue processes during my time with the City of Fort Smith.
- Task Scheduler - Automated recurring scripts and system tasks in my homelab.
๐งฉ Software and Endpoint Management
- Chocolatey - Deployed and updated apps via CLI in internal scripts for personal system restores and in my homelab.
- PDQ Deploy - Used for silent software installs across networks at the City of Fort Smith.
๐ Network Monitoring and Diagnostics
- PRTG Network Monitor, Nagios, Spiceworks - Familiarity with each suite via lab environments and monitoring exercises and in my homelab.
- Wireshark, Nmap, PingPlotter - Used in security labs for packet inspection, scanning, and latency tracking.
๐ Remote Support Tools
- Remote Desktop (RDP) - Used daily at the City of Fort Smith. for troubleshooting.
- Also used TeamViewer, AnyDesk, and Chrome Remote Desktop during my time running Kelly Computer Services.
๐งพ Ticketing and Help Desk Systems
- osTicket, ServiceNow, Zendesk - Used for incident tracking and ticket management in enterprise and municipal environments.
- Freshdesk, Jira Service Management - Used or tested during freelance and contract roles.
๐ฅ๏ธ Virtualization
- Hyper-V, VMware (Workstation/ESXi), VirtualBox - Used for sandboxing, server management at the City of Fort Smith, OS testing, and cybersecurity/home labs.
- Docker - Used lightweight containers in labs and automation practice.
๐ VPN and Secure Access
- OpenVPN, WireGuard, Microsoft Always On VPN - Used in secure enterprise and home lab setups.
- OpenDNSSEC - Earned a DNSSEC certification. As well as a DNS security certification.
- Private Internet Access (PIA) - Used for personal browsing security and research purposes.
๐ป Scripting Languages
- PowerShell - Built automation scripts to streamline technician tasks and help deploy systems at Medtronic.
- Bash
- Python - Extensive use in personal and entrepreneurial projects in conjunction with Selenium for web scraping as well as data collection and manipulation.
- Java - Used for coursework.
- JavaScript - Used for coursework, automation, and data parsing tasks.
- AutoHotKey, AutoIT - Built small desktop automations during my time at the City of Fort Smith.
- HTML/CSS - Used in CMS customization and templating for client sites at my design studio.
- SQL - Wrote queries for coursework ranging from reporting and dashboard development.
๐ Workflow Automation Tools
- Zapier, Make (Integromat), IFTTT - Used to automate campaign data, client reporting, and inter-app workflows.