📌 Summary

I ran my own IT repair business during college, providing tech support to homeowners and small businesses.

I handled everything from fixing computers to setting up networks and recovering lost data. This experience helped me build my technical skills and taught me how to offer clear, customer-friendly support in tough situations.


📂 Role Overview

  • 💼 Company: Kelly Computer Services

  • 📆 Duration: March 2009 - May 2014

  • 🏢 Employment Type: Self-Employed

  • 📍 Location: Fort Smith, Arkansas


🎯 Key Responsibilities

  • PC Troubleshooting and Repair - Diagnosed and fixed hardware and software problems like crashes, slowdowns, and errors.

  • On-Site and Remote Support - Provided tech support remotely or in-person to resolve issues.

  • Customer Service and Consultation - Explained technical problems to clients and helped them find affordable solutions.

  • Operating System Install and Repair - Reinstalled Windows or macOS, fixed boot problems, and solved driver or software conflicts.

  • Network Configuration - Set up home Wi-Fi, routers, and network extenders for clients.

  • Malware Removal and Data Recovery - Removed malware and recovered lost data from damaged hard drives.


🚀 Achievements and Impact

  • Serviced 100+ Devices - Repaired and improved over 100 machines with great customer satisfaction.

  • Built a Strong Local Reputation - Gained new clients mainly through referrals and repeat business.

  • Streamlined Repair Processes - Created clear steps for client intake and troubleshooting, reducing repair time and boosting efficiency.


🛠 Skills

  • Adaptability and Learning
  • Client Relationship Management
  • Customer Service and Communication
  • Data Recovery
  • Documentation and Knowledge Management
  • Malware Removal
  • Network Configuration
  • Networking and Security
  • On-Site Support
  • Operating System Configuration
  • Problem Solving and Critical Thinking
  • Process Documentation and SOP Creation
  • Project Management and Task Prioritization
  • Remote Support

💻 Software and Tools

  • Acronis True Image
  • Anydesk
  • Google Docs
  • macOS
  • MemTest
  • Microsoft Office Suite
  • Recuva
  • TeamViewer
  • Windows OS
  • Windows Repair Suites