📌 Summary
As the owner and sole technician of my independent IT repair business during college, I delivered hands-on technical support to residential and small business clients.
I handled everything from PC troubleshooting to network setup and data recovery, all while managing operations, customer service, and marketing.
This role sharpened my problem-solving skills, built my technical foundation, and taught me how to deliver clear, customer-friendly support in high-stress tech scenarios.
📂 Role Overview
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💼 Company: Kelly Computer Services
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📆 Duration: March 2009 - May 2014
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🏢 Employment Type: Self-Employed
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📍 Location: Fort Smith, Arkansas
🎯 Key Responsibilities
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PC Troubleshooting and Repair - Diagnosed and resolved hardware/software issues including crashes, slowdowns, and system errors.
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On-Site and Remote Support - Delivered tech support through remote tools and in-person service calls.
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Customer Service and Consultation - Helped clients understand technical issues and guided them to cost-effective solutions.
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Operating System Install and Repair - Reinstalled Windows/macOS, resolved boot issues, and managed driver/software conflicts.
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Network Configuration - Set up and optimized home Wi-Fi networks, routers, and extenders.
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Malware Removal and Data Recovery - Removed infections and retrieved lost data from failing drives.
🚀 Achievements and Impact
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✅ 100+ Devices Serviced - Successfully repaired and optimized dozens of client machines with consistently high satisfaction.
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✅ Built a Trusted Local Reputation - Grew the business organically through word-of-mouth and repeat customers.
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✅ Streamlined Repair Workflows - Developed step-by-step customer intake, drop-off, and troubleshooting processes that reduced turnaround time and increased efficiency.
🛠 Skills
- Adaptability and Learning
- Client Relationship Management
- Customer Service and Communication
- Data Recovery
- Documentation and Knowledge Management
- Malware Removal
- Network Configuration
- Networking and Security
- On-Site Support
- Operating System Configuration
- Problem Solving and Critical Thinking
- Process Documentation and SOP Creation
- Project Management and Task Prioritization
- Remote Support
💻 Software and Tools
- Acronis True Image
- Anydesk
- Google Docs
- macOS
- MemTest
- Microsoft Office Suite
- Recuva
- TeamViewer
- Windows OS
- Windows Repair Suites