📌 Summary
I ran my own IT repair business during college, providing tech support to homeowners and small businesses.
I handled everything from fixing computers to setting up networks and recovering lost data. This experience helped me build my technical skills and taught me how to offer clear, customer-friendly support in tough situations.
📂 Role Overview
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💼 Company: Kelly Computer Services
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📆 Duration: March 2009 - May 2014
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🏢 Employment Type: Self-Employed
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📍 Location: Fort Smith, Arkansas
🎯 Key Responsibilities
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PC Troubleshooting and Repair - Diagnosed and fixed hardware and software problems like crashes, slowdowns, and errors.
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On-Site and Remote Support - Provided tech support remotely or in-person to resolve issues.
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Customer Service and Consultation - Explained technical problems to clients and helped them find affordable solutions.
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Operating System Install and Repair - Reinstalled Windows or macOS, fixed boot problems, and solved driver or software conflicts.
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Network Configuration - Set up home Wi-Fi, routers, and network extenders for clients.
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Malware Removal and Data Recovery - Removed malware and recovered lost data from damaged hard drives.
🚀 Achievements and Impact
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✅ Serviced 100+ Devices - Repaired and improved over 100 machines with great customer satisfaction.
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✅ Built a Strong Local Reputation - Gained new clients mainly through referrals and repeat business.
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✅ Streamlined Repair Processes - Created clear steps for client intake and troubleshooting, reducing repair time and boosting efficiency.
🛠 Skills
- Adaptability and Learning
- Client Relationship Management
- Customer Service and Communication
- Data Recovery
- Documentation and Knowledge Management
- Malware Removal
- Network Configuration
- Networking and Security
- On-Site Support
- Operating System Configuration
- Problem Solving and Critical Thinking
- Process Documentation and SOP Creation
- Project Management and Task Prioritization
- Remote Support
💻 Software and Tools
- Acronis True Image
- Anydesk
- Google Docs
- macOS
- MemTest
- Microsoft Office Suite
- Recuva
- TeamViewer
- Windows OS
- Windows Repair Suites