What You'll Find Here
This page features feedback from people and organizations I’ve worked with across different industries and roles - including SaaS, IT, education, and freelance projects. These testimonials reflect the quality of my work, communication style, and the value I’ve brought to teams and clients.
How to Navigate:
Click each callout to expand the testimonial
- Browse by Category: Content is organized into focused categories to help you quickly scan for relevant skills, experience, or tools by domain.
- Use Search: Looking for something specific? Use the search bar to find keywords, industries, platforms, or project types across all sections.
🖥 Information Technology
Below you’ll find feedback from individuals and organizations from my experience who have worked with me in an IT capacity across various projects and roles.
🏛 City of Fort Smith - IT Support Specialist
"Always maintained a high degree of integrity and professionalism..."
“I had the pleasure of working with Austin on numerous projects after he joined the City’s IT Department in 2011. I quickly realized that Austin was trustworthy, detail oriented, dependable, and very conscientious about getting the task at hand completed, both with accuracy and timeliness.
Austin was always patient and I grew to admire his determination to find solutions when it came to various types of computer related challenges. Realizing that there can be a lot of “idle” time while working and waiting on computers, Austin always kept himself busy and “useful” by going above and beyond to ensure that our systems were up-to-date and functioning properly.
Both professionally and on a personal level, Austin has always maintained a high degree of integrity and professionalism in both his work and communications.
He is confident, enthusiastic, and passionate about what he does and his positive attitude and outlook on life makes him a very likeable person and I was proud to call him both a work colleague and a friend.
His all-around knowledge of computers will remain a valuable resource and contact in the industry.
He is a great asset for any organization that hires him or acquires his services.”
Alie Bahsoon - Senior Purchasing Manager at the City of Fort Smith
"Always willing to assist in solving any issues we encountered..."
“Austin is a consummate IT professional, always willing to assist in solving any issues we encountered. Not only did he provide solutions to every challenge presented but did do so in a friendly supportive manner and was a pleasure to work with during his time with us at the City of Fort Smith. A tremendous asset to any organization.”
John Beard - Cross-Connection Control Coordinator at the City of Fort Smith
"Quick to respond, friendly by nature and efficient in resolving problems..."
Austin is a go-getter and always conscientious about providing quick, reliable customer service. As part of a team of IT gurus in our organization, he was often called to solve tech issues for end users. He is quick to respond, friendly by nature and efficient in resolving problems.”
Jeff Dingman - Deputy City Administrator at the City of Fort Smith
🎓 Student at University of Arkansas - Fort Smith
"Any organization who is fortunate enough to obtain his talents will be rewarded..."
“I would like to take this opportunity to recommend Austin Kelly to any company and/or organization that may be considering him for employment.
I first got to know Austin when he was a student at the University of Arkansas Fort Smith, where I was both his professor of Information Technology, then as his academic advisor.
As the Chair of the Computer and Information Science Department, I was also able to track and monitor my advisees to ensure that they were meeting the expectations of the different faculty as they challenged the curriculum to satisfy the degree.
Austin always met the challenges of learning head-on, he prepared for class and emerged as a class leader. Austin, not only met the challenges he demonstrated a unique ability to master complex situations decompose the complexity out of the problem and systematically successfully solve the issue.
Austin was a resource to his fellow classmates serving as a person who would help them understand issues that they may not have had a full grasp on. This team-player mentality helped him in both his individual and team projects.
Austin graduated in 2010 and left the academic world prepared to face the challenges that industry put towards him.
Honor, trustworthiness, and integrity were synonymous with his name with both the faculty and I.
I can not express any concerns that should cause anyone to doubt his ability or competency in his field.
Any organization who is fortunate enough to obtain his talents will be rewarded.” Rick Massengale Sr. , Ph.D. Chair of the Computer and Information Science Department at UAFS
Rick Massengale - Chair of the Computer and Information Science Department at University of Arkansas - Fort Smith
🔗 Relevant Links for IT
📝 Writing and Marketing
Below you’ll find feedback from individuals and organizations where I’ve worked in a writing or marketing role, particularly in content creation, copywriting, and email marketing.
Click each green callout to expand the testimonial
🧭✍ Onboarding UX Email Copywriter for Snappy Kraken
"Knows how to take complex concepts and simplify them, make them clear, and make them extremely actionable..."
“Austin knows how to take complex concepts and simplify them, make them clear, and make them extremely actionable.
Which is something that anybody any business owner that wants to increase sales and wants to increase retention.”
Angel Gonzalez - Chief Marketing Officer at Snappy Kraken
"Cares deeply about the work he puts out and delivers at a high level..."
“Austin cares deeply about the work he puts out and delivers at a high level. Not only is he professional but is also a joy to work with, bringing great energy to any brainstorming session.
With his assistance, we were able to decrease our churn rate through a series of onboarding emails.
I would recommend Austin to any business that is looking to step up and stand out with their email communications.”
Alex Willis - Customer Success Engineer at Snappy Kraken
🔗 Relevant Links for UX/Onboarding
🛒✍ Long Form Content and Technical Writer for Shoptimized
"Someone to create great content for you..."
“If you’re looking for someone to create great content for you that’s going to engage with your audience and to get ranked on Google then look no further.
Austin and I have been working together for the past 4 to 5 years. He really understands e-commerce.
He really understands how to put himself in the shoes of your readers and your audience to be able to engage with them.
He’s also really good at the SEO research side.
He understands how to write content around keywords and it’s helped grow out business hugely because organic traffic is key for us.
We rank much, much higher than any of our competitors in the space we’re in and that’s all down to having a really solid blog.
If you’re looking for someone to work with on that basis, then I highly, highly recommend Austin.”
Bradley Long - Co-Founder and CEO at Shoptimized
"Content that he provides is of exceptional quality..."
“I’ve worked with Austin for about a year now, he is great to work alongside with and it’s a joy to have his positive energy reflecting back in all that he does. The content that he provides is of exceptional quality and all built around specific keywords. We’re confident his work contributed to consistent growth for us. Thank you Austin in all of your efforts helping to drive organic traffic to our site.”
George Beard - Co-Founder of Shoptimized
📄 Loox Case Study - Content Marketing for Shopify App
"Did a phenomenal job crafting a case study..."
“Austin did a phenomenal job crafting a case study for us.
I feel confident sending it out to on-the-fence prospects - and I have no doubt that it will be a great sales driver for Loox.
If you’ve already made some customers happy - let Austin create a case study that turns that relationship into a sales-generating asset…that gets you even more customers.”
Yoni Elbaz - Co-Founder and CEO of Loox
🧭✍ Onboarding UX Email Copywriter for MentorPass
"Great service and high-quality copywriting..."
“Austin gave us really great service and high-quality copywriting for our activation email flows. The pricing was also very fair. His communication was excellent, and the turnaround time was really good. Looking forward to working with him again on future projects.”
Kenny Hanson - Founder and CEO of MentorPass | Online Startup Mentors 🚀
✍ Long-form Content Writer for C.B. Publishing B.V.
"Very high-quality writing, takes the research very seriously, and is very easy to work with..."
“Austin delivers very high-quality writing, takes the research very seriously, and is very easy to work with. We hired him for SEO articles and so far the quality has been outstanding. We plan to continue working with him into the future, so I was even reluctant to post this, hands-off, he’s ours :)”
Charles Black - Founder at C.B. Publishing B.V.
🛒📬 Ecommerce Email Consulting for Health Mate Saunas
"Would highly recommend Austin for any company big or small..."
He has a lot of insight for content and email marketing for our dealer strategies. I would highly recommend Austin for any company big or small.
He goes above and beyond to make sure you are satisfied and fully understand his work. 5 stars easily! Thank you, Austin!”
Corey Smee - Marketing Success Supervisor at Health Mate Sauna
🧭 Onboarding UX Consulting for CreatorPilot
"A clear vision of what our onboarding should look like..."
“After my first call with Austin I not only had a clear vision of what our onboarding should look like…I also got ideas for touchpoints and user engagements that will help our onboarding experience stand out from our competitors”
Alex Gaston - Founder and CEO of CreatorPilot
🧭 Onboarding UX Consulting for OutreachBin
"Super deep insights..."
“I’ve been super hard at work on my product. I realized I kinda had the curse of most founders - ‘too much knowledge’. I hopped on a call with Austin - I started to get clarity on what clients to double-down on. I got that and more. Super deep insights on how to get social proof to gain a massive amount of trust from on-the-fence prospects. Great stuff Austin!”
Abdul Mukati - Founder and CEO of OutreachBin
📈 Sales Page Copywriter for Purity Woods Inc
"Skilled at his craft..."
“One word: PERFECTION. Austin was super patient, listened to my issues/re-instructions carefully and delivered a beautifully crafted landing/sales page and email sequence that is certain to nail it with conversions. Austin is skilled at his craft and worth every penny.”
Anita Elisha - Marketing Director at Purity Woods - USDA Certified Organic Skin Care Products
💬 Social Media Copywriter for Escape Rooms Daytona Beach Code To Escape
“When you are in need of a social media expert who kills at communication, here he is! Highly recommended!”
Tibor Benke - CEO at Code To Escape
📈 Sales-Copywriter
"Service even exceeded what I was expecting..."
“Austin was recommended by someone I highly trust, but I must admit his work and top-notch service even exceeded what I was expecting. He is a pro and knows very well how to bring good copy together! Can’t wait to work with him again on my next gig!”
Taher Merimi - Affiliate Marketer
📬 Email-Marketing
"Friendly, professional and committed to making things happen..."
“Austin is an email marketing powerhouse.
I’ve worked with him for a number of months now, and I’ve been lucky enough to get a behind-the-scenes look at how he delivers the outstanding client results he’s known for.
What really stands out to me is his crystal-clear understanding of the process from start to finish. You’d expect someone with his analytical mind would be difficult to work with, but the opposite is true - he’s friendly, professional and committed to making things happen.
I’ve worked with dozens of businesses, and I know this for sure: people with deep knowledge of what it takes to create sustainable business growth with email marketing are rare. That’s the kind of competence you build through years of “in the trenches” experience - and that’s exactly what Austin brings to the table.
If you’re looking for a genuine email marketing specialist to take your business to the next level, then look no further. With Austin in your corner, you’ll get what you’re after!”
John Clancy - Operations Analyst at Action BV
👨💻 Key Takeaways for Clients and Recruiters
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Versatile Skill Set: I bring a unique blend of technical expertise and creative writing experience across industries including IT, SaaS, eCommerce, and digital marketing. My portfolio demonstrates my ability to tackle both technical and creative challenges with precision.
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Proven Business Impact: My work has directly contributed to measurable business growth-whether it’s improving customer retention, boosting SEO rankings, increasing conversion rates, or enhancing onboarding experiences.
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Effective Collaboration and Communication: Known for a proactive, team-oriented approach, I seamlessly integrate into teams to deliver results. My clear communication and ability to understand both technical and business needs have consistently led to successful outcomes.
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Strategic Problem-Solving: Whether it’s IT troubleshooting or creating high-converting content, I’m driven by finding innovative solutions to complex problems. My ability to break down challenges into actionable steps ensures clarity and efficiency in every project.
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Reliable, Deadline-Driven: Timeliness and quality are top priorities. I am committed to delivering high-quality work on schedule, ensuring clients’ objectives are met without compromise.
For a deeper dive into my work and skills, refer to the links to relevant projects and roles across various industries.