Rheem Manufacturing - IT Network Co-Op

📌 Summary

As an IT Network Co-op at Rheem Manufacturing, I helped set up personal computers, provided basic help desk support, and learned about network administration.

This role gave me hands-on experience in IT troubleshooting, system setup, and cybersecurity in a business environment.

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📂 Role Overview

• 💼 Company: Rheem Manufacturing

• 📆 Duration: May 2008 - July 2008

• 🏢 Employment Type: Part-time

• 📍 Location: Fort Smith, AR

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🎯 Key Responsibilities

• Computer Setup - Assisted in installing software and configuring personal computers for users.

• Server Assistance - Helped with the setup of servers and learned about network system deployment.

• Help Desk Support - Resolved software issues, particularly with MS Office, to keep users up and running.

• Network Administration - Observed network management and learned about system configurations and issue resolution.

• Cybersecurity - Learned basic cybersecurity practices to help secure network systems and data.

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🚀 Achievements and Impact

• ✅ Hands-On IT Experience - Gained valuable experience with PC setup, server configuration, and help desk support.

• ✅ Cybersecurity Knowledge - Developed a strong understanding of cybersecurity best practices.

• ✅ Improved Problem-Solving - Enhanced troubleshooting skills by solving user issues quickly and effectively.

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🛠 Skills

• Soft Skills:

  • Adaptability and Learning

  • Collaboration and Teamwork

  • Customer Service and Communication

  • Problem Solving and Critical Thinking

  • Process Standardization

  • Project Management and Task Prioritization

• Technical Skills:

  • Documentation and Knowledge Management

  • Hardware and Device Management

  • Incident Management and Resolution

  • Networking and Security

  • Cybersecurity Fundamentals

  • System Administration

  • Technical Writing

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💻 Software and Tools

• IT and Helpdesk:

  • Active Directory

  • Security and Antivirus Tools

  • Microsoft Deployment Toolkit (MDT) and Windows Deployment Services (WDS)

  • Screenshare and Documentation

  • Software Management (PDQ Deploy)

  • Ticketing Systems (OSTicket, ServiceNow)

  • Windows OS

  • Virtualization

  • VPNs