Rheem Manufacturing - IT Network Co-Op

📌 Summary

As an IT Network Co-op at Rheem Manufacturing, I supported the setup and configuration of personal computers, provided first-level help desk support, and observed network administration tasks.

During this role, I gained foundational experience in IT troubleshooting, system setup, and learned important cybersecurity principles in a corporate environment.

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📂 Role Overview

• 💼 Company: Rheem Manufacturing

• 📆 Duration: May 2008 - July 2008

• 🏢 Employment Type: Part-time

• 📍 Location: Fort Smith, AR

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🎯 Key Responsibilities

• Computer Setup - Assisted in imaging and installing software on personal computers for end users, ensuring systems were ready for deployment.

• Server Assistance - Supported the setup and configuration of server infrastructure, learning about the deployment of network systems.

• 1st Level Help Desk Support - Provided troubleshooting for MS Office and software issues, delivering user-friendly solutions to ensure minimal downtime.

• Network Administration Observation - Observed and assisted with network administration tasks, gaining knowledge of network management, system configurations, and problem resolution.

• Cybersecurity Fundamentals - Gained exposure to basic cybersecurity practices and learned about securing network systems, user data, and preventing potential threats.

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🚀 Achievements and Impact

• ✅ Practical IT Experience - Assisted with PC setup, server configuration, and 1st level support, honing my technical troubleshooting skills.

• ✅ Cybersecurity Knowledge - Acquired a strong understanding of cybersecurity fundamentals, including best practices for securing IT systems and networks.

• ✅ Enhanced Problem-Solving Skills - Provided efficient user support, applying critical thinking to resolve technical issues and improve operational efficiency.

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🛠💻 Skills and Tools

🛠 Skills

• Soft Skills:

  • Adaptability and Learning

  • Collaboration and Teamwork

  • Customer Service and Communication

  • Problem Solving and Critical Thinking

  • Process Standardization

  • Project Management and Task Prioritization

• Technical Skills:

  • Documentation and Knowledge Management

  • Hardware and Device Management

  • Incident Management and Resolution

  • Networking and Security

  • Cybersecurity Fundamentals

  • System Administration

  • Technical Writing

💻 Software and Tools

• IT and Helpdesk:

  • Active Directory

  • Security and Antivirus Tools

  • Microsoft Deployment Toolkit (MDT) and Windows Deployment Services (WDS)

  • Screenshare and Documentation

  • Software Management (PDQ Deploy)

  • Ticketing Systems (OSTicket, ServiceNow)

  • Windows OS

  • Virtualization

  • VPNs