Tools that support structured documentation, diagramming, note-taking, version control, and internal knowledge sharing — essential for roles in technical writing, IT support, and product documentation.
📄 Markdown and Note-Taking
- Obsidian - Primary system for linking notes, building internal wikis, and writing in Markdown with custom plugins.
- Notion - Used for lightweight documentation, SOPs, and structured task databases.
- Markdown - Core syntax used across static site generators, GitHub docs, and tech writing.
🗂 Knowledge Management and Wikis
- Confluence - Actively learning for IT processes and project wikis in enterprise teams.
📊 Diagramming and Visualization
- Mermaid.js - Generated flowcharts, sequence diagrams, and architecture visuals using code.
- Lucidchart - Used for org charts, network diagrams, and UX flow planning.
- Draw.io (diagrams.net) - Free diagramming tool for systems and process flows.
- Miro - Virtual whiteboard for brainstorming and user journey mapping.
- Whimsical - Fast visual planning for wireframes, flows, and mind maps.
- Cacoo - Team-based diagramming for workflows and technical architecture.
🎥 Screen Capture and Video Documentation
- Camtasia - Full-featured screen recorder and editor used to create polished video tutorials and walkthroughs.
- ScreenToGif - Lightweight open-source tool for recording GIFs and short animations for quick visual steps.
- Loom - Fast screen + camera recorder ideal for async communication and internal walkthroughs.
- Snagit - Captures images and videos with annotation tools; used for onboarding guides and quick instructions.
- OBS Studio - Open-source screen recorder with advanced customization for tutorials and demo recordings.