📌 Summary
I helped CreatorPilot, an influencer marketing platform, improve their user onboarding process. I worked with the founder to design an onboarding experience that would increase user engagement and conversions. I also suggested ways to make the platform stand out in a competitive market.
📂 Role Overview
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💼 Company: CreatorPilot.com
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📆 Duration: September 2020
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🏢 Employment Type: Freelance Consultant
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📍 Location: Remote
🎯 Key Responsibilities
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Onboarding Strategy Call: Led a session to understand the product’s user flow and identify issues.
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User Engagement Planning: Found ways to improve first-time user engagement and retention.
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Differentiation Analysis: Suggested unique onboarding experiences to make the platform stand out from competitors.
🚀 Achievements and Impact
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✅ Clear Onboarding Plan: Delivered a step-by-step plan to improve the user onboarding process.
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✅ Competitive Differentiation: Offered practical ideas to make onboarding more engaging and unique.
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✅ Founder Confidence: Gave the founder a clear direction for next steps and what to focus on for implementation.
🛠 Skills
- Customer Journey Mapping
- Customer Segmentation Strategy
- Persuasion Psychology
- SaaS Onboarding and UX Copywriting
- Strategic Messaging
- User Onboarding Optimization
💻 Software and Tools
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Loom (for visual walkthroughs)
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Notion (onboarding flow templates and notes)
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CreatorPilot (platform walkthrough)
🌟 Relevant Testimonial
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Link to original"A clear vision of what our onboarding should look like..."
“After my first call with Austin I not only had a clear vision of what our onboarding should look like…I also got ideas for touchpoints and user engagements that will help our onboarding experience stand out from our competitors”