📌 Summary
Provided strategic onboarding consultation for CreatorPilot, an influencer marketing platform.
Guided the founder in mapping a differentiated onboarding experience designed to increase engagement and conversion.
Delivered high-impact ideas for user touchpoints that make the platform stand out in a competitive space.
📂 Role Overview
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💼 Company: CreatorPilot.com
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📆 Duration: September 2020
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🏢 Employment Type: Freelance Consultant
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📍 Location: Remote
🎯 Key Responsibilities
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Onboarding Strategy Call – Led a detailed discovery and strategy session to understand the product’s user flow and bottlenecks.
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User Engagement Planning – Identified key opportunities for improving first-time user engagement and retention.
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Differentiation Analysis – Proposed unique onboarding experiences to help the platform stand out from similar influencer tools.
🚀 Achievements and Impact
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✅ Clear Onboarding Vision Delivered – The founder gained a step-by-step plan to revamp user onboarding.
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✅ Competitive Differentiation Insights – Provided tactical ideas that gave the onboarding a unique and engaging flavor.
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✅ Founder Clarity and Confidence – Ensured the founder left the call with confidence in the next steps and implementation priorities.
🛠 Skills
- Customer Journey Mapping
- Customer Segmentation Strategy
- Persuasion Psychology
- SaaS Onboarding and UX Copywriting
- Strategic Messaging
- User Onboarding Optimization
💻 Software and Tools
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Loom (for visual walkthroughs)
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Notion (onboarding flow templates and notes)
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CreatorPilot (platform walkthrough)
🌟 Relevant Testimonial
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Link to original"A clear vision of what our onboarding should look like..."
“After my first call with Austin I not only had a clear vision of what our onboarding should look like…I also got ideas for touchpoints and user engagements that will help our onboarding experience stand out from our competitors”