📌 Summary
At Walmart, I draft, edit, review, and govern content that enables support for drivers and agents across Last Mile Delivery, including agent workflows. In parallel, I build AI tools on Code Puppy that have measurably reduced documentation time, expanded content access across the org, and automated compliance review. I work at the intersection of content systems, agentic AI, and operational workflows for a team that touches every corner of the LMD business.
📂 Role Overview
- 💼 Company: Walmart
- 🏢 Team: Driver Engagement and Communications, Last Mile Delivery
- 📆 Duration: July 2025 - Present
- 🏢 Employment Type: Full-time
- 📍 Location: Bentonville, Arkansas
🎯 Key Responsibilities
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Content Authoring and Governance - Draft, edit, review, and govern content for driver and agent support, including agent-facing workflows that guide how support agents respond to Spark Driver issues.
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Agent Workflow Management - Maintain and improve agent workflows in a platform used by contact center agents supporting Spark Drivers across the country.
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AI Tool Development - Design and build AI-powered tools on Code Puppy using vibe coding and the Anthropic API, creating internal utilities that reduce manual effort and improve content accuracy.
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Cross-Functional Collaboration - Work across Last Mile Delivery, legal, compliance, and vendor teams to ensure content accuracy, consistency, and readiness for production.
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Knowledge System Design - Build tools and workflows that make content more accessible, auditable, and reusable across the Driver Enablement team and broader LMD stakeholders.
🚀 Achievements and Impact
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✅ Reduced agent workflow documentation time from ~3 hours to ~3 minutes by building a JSON to Word converter that auto-generates human-readable exports from the agent workflow platform.
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✅ Expanded agent workflow access across LMD with Flowbase Lite, a read-only viewer for ~200 agent workflows previously inaccessible to stakeholders without platform credentials.
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✅ Automated compliance review with DEKU, a content cross-referencing agent built on Code Puppy that checks for language discrepancies, logic conflicts, and legal and compliance risk.
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✅ Eliminated vendor dependency for PDF exports by building CAPSULE, a browser-based tool that lets any team member bulk download Spark Driver Resource Center content previews on demand.
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✅ Built a legal-ready redline workflow that compares draft and production agent workflow JSONs and generates a formatted change document for legal review.
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✅ Improved rich text editing for legacy content with a local-first HTML editor that allows previewing and loading legacy HTML into the agent workflow platform.
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✅ Self-initiated all tools without being asked, building them in parallel with core responsibilities to solve real team problems.
🛠Skills
- Adaptability and Learning
- Agent Workflow Authoring and Governance
- AI Tool Development
- Collaboration and Teamwork
- Content Governance and Compliance
- Cross-Functional Stakeholder Communication
- Documentation and Knowledge Management
- Process Automation
- Project Management and Task Prioritization
- Technical Writing
- UX Copywriting
💻Software and Tools
- Anthropic API
- Claude (Anthropic)
- Code Puppy
- GitHub
- Microsoft Loop
- Microsoft Teams
- Microsoft Teams Copilot
- Quartz
- SharePoint
📜 Applicable Certifications
🔗 Related Links
- 🌐 Company: walmart.com
- 🌐 Spark Driver: sparkdriverapp.com